Help Centre
Help Center – Explore our comprehensive knowledge base for the answers you need or reach out to our friendly customer support, available 24/7.
Most frequently asked questions
Here are the most frequently asked questions traders may have or consider before opening an account with us.
For more details on help resources related to Iron Bulls and our products, simply enter your question below or access our live chat service.
What types of accounts are available at Iron Bulls?
Iron Bulls provides two account types: the Standard account and the industry-leading Raw Spread account.
Raw Spread Account: This account displays the raw inter-bank spread from our liquidity providers. A commission of $7 per standard lot round turn is applied.
Standard Account: There is no commission on Standard accounts; however, a markup of 0.8 pips is added to the raw inter-bank spread received from our liquidity providers.
What are the trading fees and commissions at Iron Bulls?
Iron Bulls offers two MetaTrader account types: the Standard account and the market-leading Raw Spread account. For Standard accounts, no commission is charged, but a 0.8 pip markup is added to the raw inter-bank prices received from our liquidity providers. The Raw Spread account displays the raw inter-bank spread from our liquidity providers, with a commission of $7 per standard lot round turn.
What is the minimum deposit required to open a trading account?
Iron Bulls enables clients to open an account with a minimum deposit of USD $200 or its equivalent in other currencies.
What are the trading conditions you offer?
Our goal is to offer traders the tightest spreads and quickest executions available across more than 1980 Forex products, including Forex, precious metals, stocks, futures, and other commodity CFDs. We have made significant investments in technology and built strong partnerships with some of the largest and most dependable pricing providers in the market.
Is Iron Bulls an ECN/STP broker or a Market Maker?
This is one of the most common questions asked. The confusion around ECN and STP arises because these terms have been interpreted differently by many. There are three main business models used by Forex brokers, each differing in how transactions are handled and orders are executed: ECN, STP, and Market Makers.
ECN: ECN stands for “Electronic Communication Network,” a technical term describing how banks and liquidity providers connect to create bid and offer prices. In the Forex industry, this term is used to refer to providers that offer raw interbank pricing to retail traders through this pricing mechanism. In this model, your broker streams raw prices, and your trades are matched either with another client, a liquidity provider, or held internally by the broker. This typically results in faster trade execution and is distinct from order execution where an offsetting order might be placed with a liquidity provider.
STP: STP stands for “Straight Through Processing,” used when a Forex or CFD provider processes all trades at market prices from a liquidity provider. The broker simply passes this price on to the client, without altering it. Like the ECN model, there is no dealing desk intervention in the trade processing, which is why it is referred to as STP.
Iron Bulls is the issuer of the products we offer. We consider ourselves a Forex provider using the ECN pricing model, as we source our pricing from independent liquidity providers. These prices are passed directly to you with no dealing desk intervention. To enhance price certainty and ensure fast execution, we do not offset every position with our liquidity providers, which helps us offer you a better overall trading experience.
What is the process for opening a live trading account with Iron Bulls?
After your online application form is approved by our accounts team, you will receive an email with your trading account login details and password.
Questions about Iron Bulls
Who is Iron Bulls?
Iron Bulls is a top global provider of Forex CFDs. The company was founded with the goal of offering fair and transparent Forex trading to active traders. Iron Bulls is committed to delivering solutions that were once only accessible to professionals and large global investment banks to retail investors and traders worldwide. For more details about Iron Bulls, please visit our About Us page.
Who is the owner of Iron Bulls?
Iron Bulls is a privately owned company led by a management team with over 20 years of experience in derivative products. The founders played a key role in the success of one of the largest CFD providers.
Is Iron Bulls regulated?
Iron Bulls is regulated by the Financial Services Authority (FSA) of Seychelles.
Where is my money stored?
Iron Bulls keeps client funds in segregated accounts at Tier 1 banks.
What steps should I take if my account is hacked?
If your account security is compromised, we advise you to change your trading platform and Client Area passwords right away. We recommend storing your passwords securely and avoiding public or shared devices. If you suspect a security breach, please change your passwords and contact us immediately to report the issue.
Questions about Trading with Iron Bulls
What distinguishes the Standard account from the Raw Spread account?
Iron Bulls offers two MetaTrader account types: the Standard Account and the market-leading Raw Spread Account. For Standard Accounts, we do not charge a commission but instead apply a markup to the spread received from our liquidity providers. The Raw Spread Account displays the raw interbank spread from our liquidity providers, with a commission of $3.5 per standard lot round turn.
What is the minimum deposit required to open a trading account?
Iron Bulls enables clients to open a trading account with a minimum deposit of USD $200 or its equivalent in other currencies.
Is it possible to have multiple trading accounts with Iron Bulls?
Iron Bulls allows you to open multiple trading accounts. You can create an additional trading account through your Client Area.
What is the process for depositing funds into my trading account?
Iron Bulls provides various options for depositing funds into your trading account. Common deposit methods include bank/wire transfer, PayPal, credit card, Skrill, Neteller, UnionPay, Bpay, FasaPay, and Poli.
How long does it take for funds to be credited to my live trading account?
When depositing funds through online methods like credit cards, PayPal, Neteller, and Skrill, your deposit will be credited to your trading account instantly.
Wire transfers and Bpay within Australia typically take one to two business days. For international bank transfers, please allow up to three to five business days.
What is the process for withdrawing funds from my trading account?
You can submit a withdrawal request through your Client Area. Any withdrawals received before 12:00 PM AEST/AEDT will be processed on the same business day.
Do I receive interest on the funds deposited into my live trading account?
No, Iron Bulls does not offer interest on account balances in any currency.
Is scalping and hedging permitted?
Yes, we permit both hedging and scalping trading strategies. Our spreads and trading conditions are favored by many day traders and scalpers worldwide.
Will I be charged an inactivity fee if I stop trading?
No, there are no inactivity fees charged on your account.
Are demo accounts identical to live accounts?
Although demo accounts and live accounts offer similar trading experiences, demo accounts are mainly intended for familiarizing yourself with the trading platform and for educational purposes. We do not guarantee that the performance of a demo account will match that of a live account, as demo accounts are not connected to our live trading environment.
Client Area
How can I access my Client Area?
You can access your Client Area through our website or by using the login link provided when your account was opened. If you’ve forgotten your password, you can easily reset it.
How can I view the details of my live account?
Your trading account details can be found under the account information in your Client Area. You can also find these details in the email we sent you when you opened your trading account.
How do I open additional live or demo trading accounts?
You can create additional demo or live accounts directly from your Client Area.
Is it possible to transfer funds between my accounts?
Yes, you can transfer funds between your trading accounts within your Client Area.
What is the process for withdrawing funds from my trading account?
You can withdraw funds from your trading account by submitting a withdrawal request through your Client Area. The available withdrawal methods depend on the deposit method you initially used to fund your account.
Generally, the rules are as follows:
- Deposit via debit/credit card: Withdrawals processed back to Visa/Mastercard Direct or by bank wire.
- Deposit via Safecharge 3D-Secure card: Withdrawals processed back to the card through SafeCharge.
- Deposit via 3D-Secure Verified by Visa/MasterCard Securecode: Withdrawals processed back to Visa/Mastercard Direct or by bank wire.
- Deposit via FasaPay, bank transfer, broker-to-broker, or Bitcoin: Withdrawals processed by bank wire (with a 20 AUD bank fee).
- Deposit via Neteller: Withdrawals processed via Neteller (free of charge).
- Deposit via Skrill: Withdrawals processed via Skrill (free of charge).
- Deposit via PayPal: Withdrawals processed via PayPal (free of charge).
These rules are subject to change occasionally.
How long does it take for a deposit to appear in my trading account?
The time it takes for a deposit to reach your trading account depends on the deposit method used. Generally, credit/debit card and PayPal deposits are instant. A list of all deposit methods and their processing times can be found on our website and in the deposit section of your Client Area.
How long does it take to process a withdrawal?
Typically, if a withdrawal request is received before 01:00 GMT (12:00 AEST), it will be processed on the same day. If the request is received after this time, it will be processed on the next business day. Once your withdrawal request is processed, please allow at least 3 business days for the funds to reach you. The processing time may vary depending on the withdrawal method used. Withdrawals via PayPal or credit card are generally faster than those processed via wire transfer. Additional information on available withdrawal methods can be found on the withdrawal page in your Client Area and on our website.
Do you provide instant withdrawals?
We provide several withdrawal options, all of which are approved by our accounts department. Once approved, many of these methods are instant. A detailed list of withdrawal methods and their processing times can be found here.
Do you process withdrawals on weekends?
Since banking institutions in Australia are closed on weekends, we do not process withdrawals outside of Australian business hours.
Is it possible for a withdrawal to be declined?
Yes, a withdrawal request can be declined. If your request is declined, we will send you an email outlining the reason and the next steps. If you have any questions, you can respond to the email or contact us via live chat 24/7.
I’ve used all my codes. How can I generate new ones?
Just log in to your Client Area, go to the 2FA section, and regenerate new codes by selecting the Backup Code option. You will receive a new set of 10 codes to download.
I’ve lost my codes. How can I get new ones if I’m unable to sign in?
If you’ve lost access to your codes and are unable to sign in, please contact our Customer Support team for assistance. Once your access is restored, you can generate new codes through the 2FA page.
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